Clients must cancel reservations for open pool, water fitness classes, and all other 1:1 appointments (personal training and bodywork) with at least 24 hours’ notice in order to avoid the late cancel fee as indicated below. There are no exceptions.
OPEN POOL
No-shows or late cancellations (< 24 hours’ notice) will be charged as follows:
Clients without packages: $15 fee (charged to the credit card on file, otherwise due at next pool session)
Clients with prepaid 10-session packages: 1 session will be deducted from package
Clients with monthly unlimited open pool packages: no charge. However, clients who accumulate 3 no shows or late cancellations in any given month will be prohibited from purchasing unlimited open pool packages in the future.
WATER FITNESS CLASSES
No shows or late cancellations (< 24 hours’ notice) will incur a $25 fee (charged to the credit card on file, otherwise due at next pool session) or 1 class will be deducted from a prepaid class package, if applicable.
SPECIALTY (“SMALL GROUP” CLASSES)
Specialty classes (Splash FIT, Aqua Yoga, S’WET, Aqua Fusion, SUP FIT, and Pool to 5k) are offered as a prepaid monthly series. Prepayment is also required to register for a single class, if space allows. There are no refunds or make-ups for missed classes regardless of time of cancellation.
AQUATIC PERSONAL TRAINING
No shows or late cancellations (< 24 hours’ notice) will be charged as follows:
Private Sessions - $110 fee (charged to the credit card on file, otherwise due at next pool session) or 1 session will be deducted from a prepaid package, if applicable.
Group Training - There are no refunds for missed sessions for clients with prepaid monthly packages.
Bodywork Sessions - $60 fee (for combo sessions, client will pay bodywork fee + personal training session fee)
