Clients must cancel reservations for open pool, water fitness classes, and all other 1:1 appointments (personal training and bodywork) with at least 24 hours’ notice in order to avoid the late cancel fee as indicated below. There are no exceptions.
OPEN POOL
No-shows or late cancellations (< 24 hours’ notice) will be charged as follows:
Clients without packages: $15 fee (charged to the credit card on file, otherwise due at next pool session)
Clients with prepaid 10-session packages: 1 session will be deducted from package
Clients with monthly unlimited open pool packages: no charge. However, clients who accumulate 3 no shows or late cancellations in any given month will be prohibited from purchasing unlimited open pool packages in the future.
WATER FITNESS CLASSES
No shows or late cancellations (< 24 hours’ notice) will incur a $25 fee (charged to the credit card on file, otherwise due at next pool session) or 1 class will be deducted from a prepaid class package, if applicable.
SPECIALTY (“SMALL GROUP” CLASSES)
Specialty classes are prepaid as a monthly series. There are no refunds or make-ups for missed classes. If a client has registered for a single small group class, he/she will incur a $40 fee for a no show or late cancellation. This fee will be charged to the credit card on file, otherwise the fee is due at the next pool session.
AQUATIC PERSONAL TRAINING
No shows or late cancellations (< 24 hours’ notice) will be charged as follows:
Private Sessions - $110 fee (charged to the credit card on file, otherwise due at next pool session) or 1 session will be deducted from a prepaid package, if applicable.
Group Training - There are no refunds for missed sessions for clients with prepaid monthly packages.
Bodywork Sessions - $60 fee (for combo sessions, client will pay bodywork fee + personal training session fee)
